Refund Policy

Effective: 2026-06-02 Applies to: Attest, an ECTD product, operated from https://getattest.com.au. Contact: support@getattest.com.au.

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Short version

• Before we send anything — full refund, any reason, no questions.
• Within 7 days of delivery, deliverable not yet used in production — full refund if the deliverable does not match what we promised on the pricing page.
• After the JSON files or recommendations have been used in your production infrastructure — no refund.
• Disputed or fraudulent payments — refund via Stripe per their process.

Australian Consumer Law (ACL) consumer guarantees apply on top of this policy and are not affected by it.

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1. Pre-delivery refund

If you paid but we have not yet sent your deliverable, email support@getattest.com.au with the subject Refund — pre-delivery and your order ID. We will refund through Stripe within 3 business days. No reason required.

2. Post-delivery refund window (7 days)

If we have sent the deliverable but you believe it does not match what was promised on services/pricing.json or the relevant Stripe Payment Link product description, email us within 7 days of delivery with:

• Your order ID
• The specific claim or deliverable element you believe was not met
• Whether the JSON files have been deployed into your production infrastructure

We will review and respond within 5 business days. If we agree the deliverable did not match the promise, we will:

• Issue a full refund, or
• Re-deliver a corrected version at no cost, your choice.

If the JSON files have already been used in production (deployed to your /.well-known/, integrated into your API, etc.), a full refund is no longer available because the value has already been received. We may offer a partial refund or a credit toward the next tier at our discretion.

3. After 7 days

After 7 days the deliverable is treated as accepted and refund is not available except where required by Australian Consumer Law.

4. ACL consumer guarantees (always available)

If you are an Australian consumer, you are entitled to a remedy under the ACL if a service is not provided with due care and skill, or is not fit for the disclosed purpose. Those rights apply on top of this policy and are not excluded, restricted, or modified by it.

If you believe an ACL right applies, email support@getattest.com.au and we will work through it.

5. Chargebacks and disputes

If you dispute a charge through your card issuer or Stripe rather than contacting us first, we will:

• Respond to the dispute on the facts
• Provide our delivery records, intake records, and the deliverable itself to Stripe
• Suspend service until the dispute is resolved

We strongly prefer that you contact us first — it is faster, friendlier, and almost always resolves without needing a chargeback.

6. Refund mechanism

Refunds are returned to the original payment method via Stripe. Time to land in your account depends on your issuer (usually 5–10 business days).

7. Agent buyers

Where an autonomous agent buyer disputes a purchase, the agent's principal must initiate the refund request via email from a verifiable principal address. We will not honour refund instructions sent only from the agent's identity without principal confirmation, except where the original purchase metadata contains a verifiable principal pointer.

8. Contact

support@getattest.com.au — subject Refund — <order ID>.